Q: What is NotABikeShop.cc?
A: NotABikeShop.cc is an online store operated by NABS Global Sdn Bhd, specializing in cycling and sports accessories, apparel, and gadgets. We cater to cycling enthusiasts and active lifestyle seekers with high-quality, curated products.
Q: Do you have a physical store?
A: While we primarily operate as an online store, our products are also available at our partner retail stores. You can find the list of partner locations under the “Where to Buy” section on our website.
Q: How do I place an order?
A: Simply browse our shop, add your desired items to the cart, and proceed to checkout. You’ll receive an email confirmation once your order is placed.
Q: What payment methods do you accept?
A: We accept credit/debit cards, FPX bank transfers, and popular e-wallets like GrabPay, Touch ‘n Go and many more.
Q: Can I modify or cancel my order?
A: Orders can be modified or canceled within 12 hours of placement. Please contact us immediately via email or our WhatsApp support for assistance.
Q: Where do you ship?
A: We ship nationwide across Malaysia and also offer international shipping to selected countries. Shipping fees are calculated at checkout.
Q: How long does delivery take?
A: Delivery within Malaysia usually takes 3-5 business days. International shipping timelines vary based on destination. You’ll receive a tracking link once your order is dispatched.
Q: Can I track my order?
A: Yes, once your order is shipped, we’ll send you a tracking number via email. Use it to check the delivery status.
Q: What is your return policy?
A: We accept returns for unused and unopened items within 14 days of delivery. Please contact our support team for return instructions.
Q: Can I exchange an item?
A: Exchanges are available for apparel or accessories in different sizes or colors, subject to stock availability. Reach out to us for assistance.
Q: What should I do if my order is damaged or incorrect?
A: If your order arrives damaged or incorrect, please email us within 48 hours with photos of the issue. We’ll arrange for a replacement or refund.
Q: Are your products authentic?
A: Yes, we only sell 100% authentic products from trusted brands in the cycling and sports industry.
Q: How do I choose the right size for apparel or accessories?
A: Refer to the sizing chart provided on each product page. If you’re unsure, feel free to contact us for guidance.
Q: Do you offer warranty for gadgets or accessories?
A: Warranty terms vary by product and brand. Please check the product page or contact us for details.
Q: Do you offer any discounts or promo codes?
A: Yes! Sign up for our newsletter or follow us on social media to stay updated on exclusive deals and promo codes.
Q: How do I use a promo code?
A: Enter the promo code at checkout in the “Promo Code” field. The discount will apply automatically to eligible items.
Q: How do I contact customer service?
A: You can reach us via email shop@notabikeshop.cc or WhatsApp our team which available Monday to Friday, 9 AM – 6 PM.
Q: Do you offer support for bulk or corporate orders?
A: Yes, we provide special rates for bulk orders. Contact us for more details.
Q: Can I suggest a product for your store?
A: We’d love to hear your suggestions! Drop us an email or DM us on Instagram with your ideas.